[
CUSTOMER SERVICE]
Our experienced team works together to create an enjoyable
experience for our customers so they are satisfied with all aspects
of the
buying experience from product(s) to receiving the right
service.
RETURNS
POLICY
Turnleys offers a seven day return/exchange policy with the
provision of proof of purchase. The item must be in resale-able
condition
and in accordance with Health Department Guidelines.
COMPLIMENTS
We value and appreciate the time and effort involved in all
customer feedback. All feedback is important to us as it helps to
improve our
service standards and
methods.
Please direct any customer compliments to our Customer
Service Team.
COMPLAINTS
All customer complaints are investigated. We understand that
customer expectations may vary and therefore, we aim to ensure
each
customer is satisfied with our products and service
standards.
Please direct any customer complaints to our Customer Service
Team.
DISPUTE
RESOLUTION
We aim to find a solution which satisfies you, our customer. We
take all product/service standards issues seriously and we aim to
resolve
any disputes efficiently and satisfactorily, providing an outcome
which is mutually beneficial to both parties.
REPAIRS
For items/products under warranty, please bring them into store or
leave with your Area Sales Manager. Turnleys will assess the
required
repair(s) and inform you of required process as soon as possible.
Our end aim is to find the best possible solution for your required
repair
service within an efficient timeframe.
ORDERING
Please phone your order through, place it with your Sales
Rep. or order online through our ecommerce shop. If you do not have
an account
with us, goods must be paid for prior to dispatch.
Please contact us for online overseas order
placement(s).
PAYMENT
Turnleys accepts most major credit cards. We also accept
cheque and direct deposit.
ESTIMATED DELIVERY AUSTRALIA-WIDE FOR
ORDERS PLACED DURING BUSINESS HOURS
(ORDERS PLACED
OUTSIDE OF BUSINESS HOURS ARE PROCESSED ON THE NEXT BUSINESS
DAY)
In most cases, parcels must be
signed for when they are received.
If specified in delivery
instructions, goods can be left at delivery address
at customer's own responsibility.
Delivery costs will apply. Deliveries occur between 9am
to 5pm.
• 3-5 business days for Melbourne
Metropolitan area
• 5-7 business days for South
Australia and Queensland
• 7-10 business days for Western Australia and Far North
Queensland
FREIGHT & HANDLING CHARGES
FOR AUSTRALIA-WIDE ONLINE
ORDERS
Melbourne Metro & VIC Regional orders:
AUD $15.00 (incl. GST)
Interstate orders incur one charge for all: AUD $20.00 (incl.
GST)
Prices may also vary according to destination, transport mode,
parcel weight and, parcel dimensions. Maximum weight restrictions
apply.
ALL OVERSEAS ORDERS
PLEASE NOTE:
1. To place your overseas order
2. Determine stock availability
3. Confirm applicable shipping rates and shipping restrictions to
your destination
PLEASE EMAIL US AT: info@turnleys.com.au
Prices may vary according to destination, transport mode, parcel
weight and, parcel dimensions. Maximum weight restrictions
apply.
*Prices are subject to change
without notice. Please confirm correct delivery price points with
our customer service team.