Our experienced team works together to create an enjoyable experience for our customers so they are satisfied with all aspects of the
buying experience from product(s) to receiving the right service.

RETURNS POLICY
Turnleys offers a seven day return/exchange policy with the provision of proof of purchase. The item must be in resale-able condition
and in accordance with Health Department Guidelines.

COMPLIMENTS
We value and appreciate the time and effort involved in all customer feedback. All feedback is important to us as it helps to improve our

service standards and methods.
Please direct any customer compliments to our Customer Service Team.

COMPLAINTS
All customer complaints are investigated. We understand that customer expectations may vary and therefore, we aim to ensure each
customer is satisfied with our products and service standards.
Please direct any customer complaints to our Customer Service Team.

DISPUTE RESOLUTION
We aim to find a solution which satisfies you, our customer. We take all product/service standards issues seriously and we aim to resolve
any disputes efficiently and satisfactorily, providing an outcome which is mutually beneficial to both parties.

REPAIRS
For items/products under warranty, please bring them into store or leave with your Area Sales Manager. Turnleys will assess the required
repair(s) and inform you of required process as soon as possible. Our end aim is to find the best possible solution for your required repair
service within an efficient timeframe.

ORDERING
Please phone your order through, place it with your Sales Rep. or order online through our ecommerce shop. If you do not have an account
with us, goods must be paid for prior to dispatch.
Please contact us for online overseas order placement(s).

PAYMENT
Turnleys accepts most major credit cards. We also accept cheque and direct deposit.

ESTIMATED DELIVERY AUSTRALIA-WIDE FOR ORDERS PLACED DURING BUSINESS HOURS
(ORDERS PLACED OUTSIDE OF BUSINESS HOURS ARE PROCESSED ON THE NEXT BUSINESS DAY)

In most cases, parcels must be signed for when they are received.

If specified in delivery instructions, goods can be left at delivery address  at customer's own responsibility.
Delivery costs will apply. Deliveries occur between 9am to 5pm. 

• 3-5 business days for Melbourne Metropolitan area

• 5-7 business days for South Australia and Queensland
• 7-10 business days for Western Australia and Far North Queensland

*Prices are subject to change without notice. Please confirm correct delivery price points with our customer service team.